CEPIS e-cb Italy Report. Roberto Bellini (da leggere su )

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1 CEPIS e-cb Italy Report Roberto Bellini (da leggere su )

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3 Free online selfassessment tool Online services Enables the identification of competences needed for various ICT roles e-cf Competences and profiles Career Helps to plan their career development

4 Cepis e-cb outputs

5 6 Families & 23 ICT Profiles Family BUSINESS MANAGEMENT DESIGN DEVELOPMENT SUPPORT SERVICE & OPERATIONS TECHNICAL MANAGEMENT Profile BM1 Chief Information Officer BM2 Business Information Manager BM3 ICT Operations Manager DS1 Business Analyst DS2 Systems Analyst DS3 Enterprise Architect DS4 Systems Architect DV1 Developer DV2 Digital Media Specialist DV3 Test Specialist SP1 Account Manager SP2 ICT Trainer SP3 ICT Security Specialist SP4 ICT Consultant SR1 Database Administrator SR2 Systems Administrator SR3 Network Specialist SR4 Technical Specialist SR5 Service Desk Agent TM1 Quality Assurance Manager TM2 ICT Security Manager TM3 Project Manager TM4 Service Manager

6 Respondents distribution by Age 33.1% % 33.8% Italy Europe 22.7% 14.2% 11.6% 17.3% < 30 yr yr yr > 50 yr

7 Respondents distribution by educational level Italy Europe 36.8% 26.8% 28.3% 20.2% 20.8% 22.1% 12.2% 11.9% 1.6% 0.7% 5.9% 4.5% 4.8% 3.5% None of the above Secondary School Diploma Graduate Diploma Postgraduate Diploma Bachelors Degree Masters Degree Doctorate

8 Respondents distribution of declared vs calculated profiles in Italy Chief Information Officer BM1 Business Information Manager BM2 Business Analyst DS1 Systems Architect DS4 Developer DV1 Digital Media Specialist DV2 Account Manager SP1 ICT Trainer SP2 Database Administrator SR1 Systems Administrator SR2 Network Specialist SR3 Technical Specialist SR4 ICT Security Manager TM2 Project Manager TM3 0% 5% 10% 15% 20% 25% 30% Italy Declared profile Calculated profile

9 MANAGE ENABLE RUN BUILD PLAN Developer CPI Gap/Delta, Italy vs Europe Developer - CPI Difference: Italy vs Europe IS & Business Strategy Alignment A01 Service Level Management A02 Business Plan Development A03 Product or Project Planning A04 Architecture Design A05 Application Design A06 Technology Watching A07 Sustainable development A08 Design & Development B01 Systems Integration B02 Testing B03 Solution Deployment B04 Documentation Production B05-5% 0% 3% 10% 0% 10% 2% 6% 5% 2% 5% 2% User Support C01 Change Support C02 Service Delivery C03 Problem Management C04 Information Security Strategy Development D01 ICT Quality Strategy Development D02 Education & Training Provision D03 Purchasing D04 Sales Proposal Development D05 Channel Management D06 Sales Management D07 Contract Management D08 Personnel Development D09 Information & Knowledge Management D10-2% 0% 1% -2% -1% 0% 1%6% 1% 1% 3% 0% Forecast Development E01 Project & Portfolio Management E02 Risk Management E03 Relationship Management E04 Process Improvement E05 ICT Quality Management E06 Business Change Management E07 Information Security Management E08 IT Governance E09-5% -3%0% -5% -6% -5% -6% - 3%

10 MANAGE ENABLE RUN BUILD PLAN ICT Security Manager - CPI Difference: Italy vs Europe IS & Business Strategy Alignment A01 Service Level Management A02 Business Plan Development A03 Product or Project Planning A04 Architecture Design A05 Application Design A06 Technology Watching A07 Sustainable development A08 ICT Security Manager CPI Gap/Delta, Italy vs Europe -15% -5% -1-6% -11% 7% 0% Design & Development B01 Systems Integration B02 Testing B03 Solution Deployment B04 Documentation Production B05 User Support C01 Change Support C02 Service Delivery C03 Problem Management C04 Information Security Strategy Development D01 ICT Quality Strategy Development D02 Education & Training Provision D03 Purchasing D04 Sales Proposal Development D05 Channel Management D06 Sales Management D07 Contract Management D08 Personnel Development D09 Information & Knowledge Management D10 Forecast Development E01 Project & Portfolio Management E02 Risk Management E03 Relationship Management E04 Process Improvement E05 ICT Quality Management E06 Business Change Management E07 Information Security Management E08 IT Governance E09-9% -13% -1% 1% 2% 6% 15% 7% 3% -8% -10% -6% 5% -7% -8% -3% -1% -11% -6%-1% 2% -2% -3% -3% 3%

11 MANAGE ENABLE RUN BUILD PLAN Competence Proficiency Index CPI Gap/Delta, Italy vs Europe Difference between Italy CPI and Europe average CPI - All Profiles IS & Business Strategy Alignment A01 Service Level Management A02 Business Plan Development A03 Product or Project Planning A04 Architecture Design A05 Application Design A06 Technology Watching A07 Sustainable development A08 Design & Development B01 Systems Integration B02 Testing B03 Solution Deployment B04 Documentation Production B05 User Support C01 Change Support C02 Service Delivery C03 Problem Management C04-7.5% -3.7% -3.6% -1.8% -0.8% % 2.8% % 0.5% 4.1% 3.6% 5.6% % 3.2% Information Security Strategy Development D01 ICT Quality Strategy Development D02 Education & Training Provision D03 Purchasing D04 Sales Proposal Development D05 Channel Management D06 Sales Management D07 Contract Management D08 Personnel Development D09 Information & Knowledge Management D10 Forecast Development E01 Project & Portfolio Management E02 Risk Management E03 Relationship Management E04 Process Improvement E05 ICT Quality Management E06 Business Change Management E07 Information Security Management E08 IT Governance E % % -1.8% -2.7% -2.8% -2.7% -0.2% 0.1% -0.5% -5.5% -3.1% -2.9% -0.5% -2.2% 1.3% %

12 e-cf: i servizi di gestione delle competenze e dei profili ICT European e-competence Framework versione 3.0 visione di insieme Domanda ICT Offerta ICT multinazionali PMI Istituzioni educative alta formazione certificaz. private assoc. professionali partner sociali individui curricula di alta formazione ricerca e selezione nuovi jobs analisi degli skills gap frameworks nazionali.. Dimensione 1 5 aree e-cf areas (A E) Dimensione 2 40 e-competences identificate A. PLAN A.1. Allineamento Strategie IS e di Business A.2. Gestione dei Livelli di Servizio A.3. Sviluppo del Business A.4. Pianificazione di Prodotto o di Servizio A.5. Progettazione di Architetture A.6. Progettazione di Applicazioni A.7. Monitoraggio delle Tendenze Tecnologiche A.8. Sviluppo Sostenibile A.9. Innovazione B. BUILD B.1. Sviluppo di Applicazioni B.2. Integrazione dei Componenti B.3. Testing B.4. Diffusione della Soluzione B.5. Produzione della Documentazione B.6. Ingegneria dei Sistemi C. RUN C.1. Supporto dell utente C.2. Supporto al Cambiamento C.3. Erogazione del Servizio C.4. Gestione del Problema D. ENABLE D.1. Sviluppo della Strategia della Sicurezza Informatica D.2. Sviluppo della Strategia della Qualità ICT D.3. Fornitura di Istruzione e Formazione D.4. Acquisti D.5. Sviluppo dell Offerta D.6. Gestione del Canale di Vendita D.7. Gestione delle Vendite D.8. Gestione del Contratto D.9. Sviluppo del Personale D.10. Gestione dell Informazione e della Conoscenza D.11. Identificazione dei Fabbisogni D.12. Marketing Digitale E. MANAGE E.1. Formulazione delle Previsioni E.2. Gestione del Progetto e del Portfolio E.3. Gestione del Rischio E.4. Gestione della Relazione E.5. Miglioramento del Processo E.6. Gestione della Qualità ICT E.7. Gestione del Cambiamento del Business E.8. Gestione della Sicurezza dell Informazione E.9. IS Governance usi di e-cf nel settore ICT Livelli identificati per ciascuna competenza e-cf Dimensione 3 Livelli di Capacità - livelli da e-1 a e-5, collegati ai livelli EQF 3-8 e-1 e-2 e-3 e-4 e-5 Scenari di mercato programmi di certificazione pianificazione delle risorse umane politiche di make o buy assessment delle competenze frameworks aziendali costruzione dei team di progetto uso dei contenuti e-cf creazione links con e-cf Comunità di utilizzatori multi stakeholder da ogni angolazione del mercato

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